ESA’s thoughts and prayers are with everyone on the East Coast as they recover from the devastating effects of Hurricane Sandy. We take pride in the fact that our member companies who operate in those areas that were hard-hit are doing everything they can to help their customers restore protection to their homes and businesses.
It’s a reminder that when natural disasters occur, it’s our time to shine. When others are going through the worst, we will be at our best.
Downed power lines and other problems impede the ability of security companies to do their job after a hurricane, tornado or earthquake. But it doesn’t stop us from reaching out, contacting customers, determining their needs, and becoming an important part of the solution.
We’re in good company during "round-the-clock” time. Emergency officials are swamped; law enforcement and fire departments are overloaded; tradespeople like plumbers, electricians and carpenters are in heavy demand. We also step up, prepared to work as long as it takes to make sure that customers have their systems back up and functioning as quickly as possible.
As security industry professionals, we understand that getting an alarm system running again is not going to happen overnight in some cases. But that’s when it’s especially important to reassure our customers that interruptions in service will be addressed as quickly as possible, and their homes, businesses, valuables and personal safety will be protected through our quick actions.
Security comes in many forms. Helping others out in this time of need is not just smart customer service – it’s what we do, and what we believe in.