Each month, we talk with NTS instructors about their backgrounds, how they've seen the industry change, and how students can get the most out of their classes.
This month, we spoke to John Luzzo of DMP.
What's your background in the security industry?
I started in the alarm industry in in 1971 with ADT in Paterson NJ. I was an Apprentice "mechanic” and progressed to be an Installer and later a serviceman. After 6 years, I became the Maintenance Supervisor, in charge of the servicemen and Fire Alarm Inspectors.
In 1983, I left ADT to join Electro Protective as the Corporate Field Service Manager. I became the Training Manager for Emergency Products Corporation, a Distributor. Alarm Supply merged with Arrowhead Distribution to become Ussco, who later merged with Aritech Distribution to become Arius. In 1988, I became the Regional Sales Manager for Arrowhead Security.
Other stops along the way were at DSC as a Regional Sales Manager and Kingalarm as a Fire Alarm Specialist. In 1995, I joined Radionics, which became Bosch. In 2003, I joined DMP as the NE Sales Manger. So I have extensive experience in the Installation, Service, Central Station, Distribution and Manufacturing segments of the Alarm Industry.
How did you get involved in NTS?
I got involved with NTS in the early days when the courses were taught using overhead slides and it took seven people to teach the course. I became a Certified Instructor in 1986, and I was NTS Instructor of the Year in 1994.
How do you apply your background to the courses you've taught?
Having a varied background in Installation, Service and Central Stations has helped me relate real life experiences to the course material. You have to be careful not to get into too many "War Stories”.
What's the funniest experience you've had teaching a course?
The funniest story happened while I was teaching in Pennsylvania with the late Great Paul Baran. I am also a High School Football official. Paul was instructing and was ignoring my "Signals” to break for lunch. Since the class was being held during the football season, I was prepared. I blew my whistle and tossed the yellow flag from the back of the room. The look on Paul's face was priceless as I announced and signaled "Delay of Lunch” on Paul.
What do you find are the best ways for students to get the most out of NTS courses?
The best ways for students to get the most out of the NTS classes is to bring their experiences into the class to discuss. Taking notes and keeping the course textbook with them on their trucks for reference is a very valuable tool to make their job easier.
How have you seen the security industry change over the years?
The industry is nothing like what it was in 1971 when I started. There were no wireless devices or network communication. Cell and radio communication are just a few of the new technologies that have evolved. Alarms were transmitted via Direct Wire, McCulloh Series Circuits. The Digital Dialer using POTS lines was a great step forward.
What are your predictions for the future of the industry?
The future of the Alarm Industry will be enhanced wireless devices, Cell and Network communication. The Alarm Technician will have to be Network-, IT- and IP-savvy. Integration of Alarms, CCTV and home automation will continue to evolve. That's why the courses offered by NTS are so valuable to keep the Alarm Tech current on the ever-changing technologies of the industry.