For this growing company, being properly trained crosses state lines and requires the right preparation.
Devcon Security Systems covers territory – a lot of territory.
The company, whose national corporate headquarters is in Hollywood, FL, is in the process of expanding into 30 states across the country, with 52 total branches open by the end of the summer.
The company was formed in 2004, eventually purchasing three security companies: Coastal Security, Guardian International and Adelphia Security.
Devcon monitors 150,000 accounts, with a central station in Hollywood and a satellite station in New York. But with a national footprint, keeping its employees properly trained requires the right preparation, especially as the company opens up branches in new states.
"It’s something we have to be quite careful of,” says Roy Pollack, the Director of Compliance for Devcon, who oversees all of the licensing, permitting and certifications. Pollack, who has been an NTS instructor for going on 15 years, says that the company looks to local branch managers who understand the local requirements for their technician training and education.
"There's many different certification requirements,” says Pollack. "We have a chart and we keep it up and who requires what and we try to keep on top of it."
The company’s central station is CSAA five-diamond certified, and Pollock says all of their operators are CSAA Level 1 trained.
In Florida, technicians are required to take an initial 14-hour training class, and employees who work in states that require NTS Certified Alarm/Security Technician – Level 1 go through that course.
"Our policies are to keep our technicians best trained as we possibly can," says Pollack, adding that they’re trying to get everyone Level 1 or FASA/BASA approved.
"It's a big part of what we do."
Given that many of their customers in Florida are transplanted New Yorkers, the company even has its central station FDNY (Fire Department of New York) approved, which the customers like.
With trunkslammers trying to compete, marketing the certifications and knowledge the company has is a must. "We promote the training and the education,” he says. "It's just a competitive edge out there to have."
As the company expands across the country, it’s Pollack’s job to make sure they are prepared for local licensing rules and regulations. "It's a matter of making sure we've got all the rules and licensing laws for each state," he says.
The company invests in its employees’ training and education, from certifications to regional and state licenses. "We provide the tools to make their jobs easier," says Pollack.
He says the company’s employees like the training -- they want to know the latest technologies and they want to be able to perform at their best. "The technicians that we train and keep in the field, we look to keep them for a long time -- they can move into other positions [in the company] quite easily,” says Pollack.
Technicians are encouraged to go for state training, and the company promotes from within.
"If you keep them happy in their career and in their future, they're going to be with you a long time," says Pollack.
"Having the proper education makes it much easier to do the job."