If you’re going to work for Stamford, Ct.-based Security Specialists, you need to have training – or be prepared to get trained.
"We just don’t throw anybody out on the street without training,” says owner Dan Budinoff. Everyone at Security Specialists has been through Certified Alarm/Security Technician – Level 1, says Budinoff, "but we don’t stop there.”
In addition to Connecticut’s licensing requirements, "we make everybody go through OSHA 10 training,” he says, and now that they’re seeing requirements for lead paint training in bid specs, they’re going to do that as well.
"We’re really on top of training,” says Budinoff. "Our guys are hungry for training. They want to take it.”
Security Specialists, which has been in business for 33 years, gets its passion for training from Budinoff. Before getting into the security industry, he worked in the car business, and always wanted to take classes.
"That’s just me,” he says. "I’m a sponge – I always want to learn more. I always wanted to be at school doing something.”
He brought that mentality to Security Specialists, which was founded after he did a job with a police officer who had a side business installing alarms. "Those were some interesting days," he says.
Budinoff grew the security business, and now has more than 20 employees and is "doing pretty good,” he says. A lot of that success, he says, is due to training.
"I don't think this company would be what it is today had I not gotten involved with NBFAA and NTS,” he says. Budinoff started the local New York chapter, and when he saw NTS training, said that this is what they needed.
"I still credit a lot of what I know and a significant amount of my success to what I learned from my peers [in NBFAA and NTS]," says Budinoff. In fact, he has previously been the Vice Chair of NTS for NBFAA (now ESA),
"We’re firm believers,” he says.
At Security Specialists, every job applicant goes through a PI (Predictive Index) test, and their desire for training and education is an important part of the hiring process. It’s part of the company’s culture.
"Every day is something new here,” he says. "There's always something new to learn - new technology, new applications."
If employees want to move up and make themselves invaluable to the company, they'll do that through training, he says. "The only way you're going to get there is through training."
Employees are encouraged to do manufacturer training, as well as classes in networking and IT, and the company pays for it. "We're more efficient because we're well trained," says Budinoff.
The desire to succeed doesn’t just come from the business – customers today are demanding great service and great results. "The consumer is definitely demanding more from us," he says.
Part of that, interestingly, comes from the fact that technology is so much better than it ever has been. Budinoff points to high-definition video; since consumers have HDTVs, they expect their video surveillance should be high-def, too. "The expectation is that much higher so we need to perform better,” he says.
A lot of the company’s new technology training is on IP - "There's always a new IP product,” says Budinoff – and that 90-95 percent of their camera work today is IP.
At the end of the day, it’s training that separates the successful companies from the companies that don’t grow. Companies that don’t grow don’t have the knowledge and training they need to get further.
For Security Specialists, training is the only choice – and the way to succeed. "We're training all the time," says Budinoff.