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Education Paved the Way for New VP of Training and Certification

Posted By Jeaneen Bengtson, Friday, January 25, 2013
Recently, ESA welcomed Michelle Yungblut to the staff as the new vice president of Training and Certification. Yungblut started her career in continuing education program development in 1998. During her 15-year tenure at Parker University, Yungblut served as manager of academic computing/online learning as well as senior director of professional studies and continuing education.

Yungblut’s extensive experience in higher education administration and her enthusiasm for learning make her an exciting addition to ESA’s NTS. Here is a brief question-and-answer session in which she outlines her vision for NTS.

Why should electronic security companies invest in training?

Companies who invest in their employees’ training benefit in many ways. Trained employees are more productive, efficient at troubleshooting and have higher self-worth and loyalty to their company. As a result, companies are more competitive within the industry. It’s also common for companies to see a decrease in operation expenses and an increase in employee retention.

How can members to get the most out of NTS training?

I urge all ESA members to take advantage of the new Members Only Volume Discount program, which was specifically designed to help companies save money on bulk training. Even companies that need as few as five courses can buy in bulk with the program. ESA members can save anywhere between $150 to $20,000 on both online and classroom training.

Does NTS have plans to offer more courses online?

We are reviewing our courses and assessing which courses are adaptable to an online delivery system. Our current priority is to place Understanding Electronic Security Systems (UESS) online.

UESS is a great class to have online due to the variety of people who find the course beneficial. This could include non-technical staff, business owners, law enforcement, fire service, code officials and anyone seeking an overview of the electronic life safety and security industry. The online format is flexible and gives the large audience the ability to fit training into their schedules.

Are there any new courses or certifications in the works?

We are currently working on a new advanced fire course. This two-day course, called Commercial Fire Alarm System Design Considerations, will be offered in a classroom setting. It’s currently under development, but we anticipate it to roll out mid to late 2013.

What can we expect to see from NTS in 2013 and beyond?

We are really going to focus on providing a better customer experience in the months to come. Some of our goals include improving the time it takes to process students’ exam grades; streamlining our forms and offering them online; and updating the website to make it more user-friendly.

For 2013 and beyond, we intend to update several of our instructor-led classes to ensure the content is in line with the latest codes and standards. Additionally we plan to implement the use of testing software to aid us in keeping our exams secure, provide faster grading, and to do a more thorough analysis of learning outcomes. I will be constantly striving to find ways to improve learning outcomes, whether it’s by using enriched assessment methods, incorporating instructional technology or enhanced instructor training.

Tags:  ESA  Michelle Yungblut  NTS 

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