When I teach Level I
through NTS, I always dwell on the fact that meeting the customer is the first part of an installation and that a successful installation will fall back on that first impression.
Within seven seconds, the customer will determine -- based on your appearance -- whether or not you will do a good job installing their investment. You can be the best installation technician in the world, but if the customer determines that you do not look capable of doing the job, then you will never satisfy them.
Are first impressions based on our appearances fair? Who knows? Is it a fact? Yes. Always look professional and install your customers' systems like they are your own; then you will have a successful installation and a customer for life.
NTS News now features a monthly Installation Tip. These tips are
provided by members of the ESA Installation and Service Professionals Group and
will be tied to subject matter you can find in our NTS courses. If you
would like to share an "Installation Tip” with our readership, please submit your
suggestion to NTS@ESAweb.org.