in her home, choking on a piece of food and unable to speak or reach her nearby
medical pendant, Monitronics customer Candace Lines needed help fast.
Thankfully, Lines had
three guardians: a reliable security system installed by Monitronics authorized
dealer Alliance Security; Monitronics’ 24-hour alarm monitoring; and her German
Shepherd Samantha, who’s trained to assist Lines with daily tasks.
Samantha recognized her master’s danger, reached for the medical pendant and
pressed the panic button with her paw.
Dispatch Operator Iliana Ibanez Rodriguez answered the
call and took what she could hear on the other end as the warning needed to contact
emergency personnel on behalf of Lines, whose husband was at work at the
time. Had it not been for the family’s
advanced 2GIG two-way voice keypad, Rodriguez may not have been able to clearly
hear Lines’ need for help.
"I could hear the dispatcher asking if
I needed help but I could not speak,” Mrs. Lines said. "When the paramedics
showed up, I knew the quick response by Monitronics and Ms. Rodriguez saved my
life. I can’t thank them enough for being there when I needed them most.”
immediate, thorough and professional response, Rodriguez received Monitronics’
inaugural "Hero Award” recognizing operators and dealers whose actions directly
lead to a customer’s life being saved. As a CSAA-certified operator, she has
completed more than 96 hours of classroom training and 8 weeks of hands-on mentoring
that prepared her for these types of emergencies.
The Alarm Response Center presented her with a signed certificate
of appreciation from Monitronics President &CEO Mike Haislip, Vice President
Operations Bruce Mungiguerra and Vice President of Monitoring Operations Darin
Anderson. She also received a new identification badge with the Hero Award logo
and a polo shirt displaying the Hero Award logo.
"World-class monitoring and
swift response times are hallmarks of the Alarm Response Center,” Anderson
said. "Iliana proudly demonstrated Monitronics’ mission to protect our
customers every hour, every day. We congratulate her on this award and use it
as a shining example for our entire team of trained operators.”
Alliance Security, one of
the nation’s fastest-growing home security companies, also received an honorary
Hero Award plaque at their corporate office in Warwick, R.I.
among Monitronics’ top dealers, Alliance made Inc. Magazine's 2012 Hire Power
Awards list spotlighting businesses that are adding jobs and rebuilding the
economy. Alliance is also on Inc. Magazine's ‘Inc. 5000’ list of America’s
5,000 fastest-growing companies.