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YSP Fall Forum at LLSSA
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YSP Fall Forum at LLSSA

11/16/2011 to 11/17/2011
When: 11/16/2011
Where: Hotel Monteleone
214 Royal Street
New Orleans/Kenner, Louisiana  70130
United States
Contact: Michelle H. Whitaker

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The YSP Fall Forum will co-locate with the LLSSA Convention this year to bring you two full days of education and fun! 

Our 2011 YSP Fall Forum Theme:
Back to Basics: A 360-degree view of running a customer-centric business

November 15 - 7:30pm - YSP Meet Up at Pat O'Brien's 718 St. Peter  (non hosted event)

November 16 – Hotel Monteleone (All sessions will take place in Royal Salon B unless otherwise noted)

8 – 9am – Continental Breakfast (Royal Salon C )

9 – 10:15am – Session 1: Creating a Customer Centric Experience

All companies are in search of organizational efficiency... but we'll challenge you to examine your company's organizational effectiveness. In this session, you will learn how a united "corporate mind" and a healthy corporate culture can motivate your employees to "raise the bar," take your company from good to great, and increase customer loyalty. You will learn:

1) What a Customer Centric Organization looks like.

2) Why you should strive for it.

3) How to build loyalty among your employees.

4) How to enhance your customers' brand loyalty.

10:15 – 10:30am – Break

10:30 – Noon – Session 2: Customer Relationship Management (CRM): Tool or Philosophy?

A successful CRM solution provides: The right information, to the right person, at the right time. During this session, you will learn how to plan and execute effective customer interactions that provide the best possible customer experience, as well as increased profitability for your organization. You will learn:

1) The four components of a successful CRM.

2) How to avoid the perils of CRM.

3) How CRM can aid in target marketing your best fit customer.

4) How to build a productive, efficient, and effective sales effort.

5) And more!

Noon – 1:30pm  - Lunch and Roundtable Discussion - (Royal Salon C) · Gerrit Brusse (SMP Chair/ Regional Sales Manager, ADS Security)

Customer-Centric Sales Process

  • Diagnose the problem before prescribing a solution
  • Discovery based conversations rather than sales based presentations
  • Asking questions rather than offering opinions
  • Leading the customer through self-discovery

1:30 – 1:45pm – Break

1:45 – 3:15pm – Session 3: A Deep Dive: Customer Relationship Management (CRM)– Strategic Application In Sales

Learn practical skills to drive more sales and grow your client base through a documented, easily duplicated sales process. This custom designed security sales training will give salespeople the critical skills needed to plan, conduct and close more profitable sales. Using proven, world-class strategies and tactics, salespeople will sell with more confidence, over come obstacles, communicate value vs. price and close more business in less time. You will learn:

1) How to properly define your company’s value.

2) How to drive more profitable sales.

3) How CRM fosters an environment of complete customer satisfaction.

4) How to easily create accountability in your sales department.

5) How to improve overall sales performance and deliver what you promised.

3:15 – 3:30pm – Break

3:30 – 4:45pm – Organizational Development  - Virginia Saussy (Executive Vice President, Mignon Faget)

Virginia Saussy is the Executive Vice President of Mignon Faget, Ltd. She began working for Mignon Faget, Ltd. in 1991. Virginia left Mignon Faget, Ltd. in 1997 and spent four years doing corporate marketing for communications companies PrimeCo and Verizon Wireless. In 2001 she returned to Mignon Faget, Ltd., as Executive Vice President. Virginia is a graduate from Newcomb College of Tulane University. She is a community activist and has been involved with many New Orleans organizations such as COPS II, Women of the Storm, and the Broadmoor Improvement Association where she was pivotal in post Katrina repopulation efforts. She is a founding member of the Krewe of Muses carnival organization.

Mignon Faget, Ltd., is a jewelry and gift design, manufacturing and sales organization established in 1969. The work of Mignon Faget is hand-crafted in New Orleans and collected world-wide.

7pm – Hosted Group Dinner - Court of Two Sisters


On November 17 - our group will be joining the LLSSA Convention

7:00 am Party bus will transport you to and from Kenner, LA for the LLSSA Convention. 

8:00 -11am CEUs

ALOA—Downstairs—Room 1

Panasonic—Downstairs—Room 2

Aiphone—Downstairs—Room 3

DSC—Upstairs—Room 4

Ditek—Upstairs—Room 5

HAI —Upstairs—Room 6

11:00 - 1pm Buffet lunch and State Meeting (Hall C)

1:00 - 4 pm CEUs

SFM—Downstairs—Room 1

Exacq—Downstairs—Room 2

Napco—Downstairs—Room 3

Interlogix—Upstairs—Room 4

EverFocus—Upstairs—Room 5

Telguard—Upstairs—Room 6

4:00 - 7 pm LLSSA Trade Show - Hall A

Once the group returns to New Orleans, a group dinner will be held at Red Fish Grill  - hosted by PELICAN Security Network, Inc. and Co-Sponsor, ACADIAN Monitoring Services.


Our main presenter will be Mary Jezioro, of Security Business Institute, along with Ken Jezioro and Don Hahn.

From Left to Right - Virginia Saussy, Mary Jezioro, Ken Jezioro and Don Hahn of Security Business Institute.


ESA Members - $65

Non Members - $99

LLSSA Members - only $50 to attend YSP Fall Forum!  Includes continental breakfast, deli lunch, breaks (on November 16) and two group dinners (November 16 and 17)!


*This pricing applies to employees of ESA member companies and non-member companies that fit the Regular and National Company criteria.  ESA Associate members will be allowed to attend, but will require sponsorship - see below for contact information.


The host hotel for the YSP Fall Forum is the Hotel Monteleone. We have negotiated a group rate of $169 per night. Reservations may be made by calling (504) 523-3341 or by calling the Group Reservations number at 1-800-217-2033. Reservations must be guaranteed by one night’s deposit or a major credit card.  Please mention YSP Fall Forum to ensure you receive the group rate and the group receives the proper credited pick up. We will be meeting in the beautiful Iberville Room.

First Come - First Served! 

Airline Discount:

A discount agreement has been completed with American Airlines and is valid November 12 - 23, 2011 for travel to MSY – New Orleans, LA.

The Promotion Code is 28N1BK.  You will receive a 5% discount off the lowest applicable published air fare.  Go to and choose More Flight Search Options and insert the promotion code in the appropriate box.

Sponsorships for the YSP Fall Forum  are available by contacting Jaclyn Sion, ESA’s Business Development Specialist at 972.807.6818 or

For questions regarding registration, please contact Michelle H. Whitaker at  or 972.807-6807.


Thank you to our event sponsors!


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