Product Selection, Skill Set Development Top Security Executives’ Concern
Exclusive Executive Management Priorities Survey from ESA’s Executive Management Professionals reveals industry challenges and opportunities
Irving, Texas (January 24, 2013) — In an era of substantial technology change, the top security integration owners and senior executives are focusing strongly on finding and choosing the right selection of products and services for their companies. And, according to a recently fielded survey from ESA’s Executive Management Professionals (EMP) group, they are also training and developing their staff to effectively install, sell and support these new technology offerings.
The Executive Management Priorities Survey finds that leading security companies are also looking hard at their internal operations, from managing cash flow to analysis of customer satisfaction, retention and attrition and sourcing, training and developing technical and sales staff.
"In a time of change throughout our industry, with the rise of interactive services and new technology options, it’s not surprising that one of the biggest focuses for security integration executives is selecting the right products and services and effectively training their teams to support them,” says Michael Pope, Vice Chair of the EMP group.
"At the same time, executives need to determine the best ways to profit from these new offerings to grow their businesses and increase their company valuation.”
The survey polled EMP members on the most important activities and operations in their companies, from strategy and market planning to financial management to human capital to change management.
With the new products and services entering the market, 99% of respondents said managing changes in the skill sets and experience required of their staff is very or somewhat important. According to the survey:
- 98% of respondents said managing changes to the company’s product/technology mix is very or somewhat important;
- 97% of respondents said training and developing existing staff is very or somewhat important; and
- 96% of respondents said analysis of customer satisfaction, retention and attrition is very or somewhat important.
Nearly one-third of respondents said that managing changes to their company’s product/technology mix is the most important aspect of change management to their company and management team.
When it comes to company finances, 98% of respondents said that managing cash flow is very or somewhat important, with 71% saying that it is their company’s most important financial management activity.
The survey, graciously sponsored by Linear, was conducted for ESA by AE Analytics, a division of ESX producer, AE Ventures.
ESA’s Executive Management Professionals are the security industry’s top executives, with members responsible for their company’s business development, human capital development, change management and executive leadership.
For more on the Executive Management Priorities Survey, visit the EMP resource library to view the webinar highlighting the information at: http://www.esaweb.org/EMPResourceLibrary.
Established in 1948, the Electronic Security Association (ESA) is the largest trade association representing the electronic life safety and security industry. Member companies install, integrate and monitor intrusion and fire detection, video surveillance and electronic access control systems for commercial, residential, industrial and governmental clients. In cooperation with an alliance of chapter associations, ESA provides technical and management training, government advocacy and delivers information, advice, tools, and services that members use to grow their businesses and prosper. ESA may be reached at (888) 447-1689 or on the Web at www.ESAweb.org.
ABOUT AE Analytics
AE Analytics is a provider of quantitative and qualitative research focusing on trends in security and other installed electronics, events and media. For more information, contact AE Ventures president, John Galante, at email@example.com.